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FAQs

Frequently Asked Questions

RV Rental Big Adventure

General RV Questions

A: Class C motor homes handle much like a car, especially the “C“ class which has a van chassis.

A: RV Canada Rentals wants you to have an enjoyable and safe vacation experience. Part of that experience is getting the right vehicle to meet your needs.

We realize that our customers use our vehicles for many purposes.

As a comfortable means of travel not sleeping in them.

For “spare bedrooms” and not drive them.

For on-site hospitality at special events like automobile races.

As mobile offices.

The possible uses are as numerous as your needs.

In addition to many uses, there are a myriad of Federal, Provincial, State and Local ordinances that may restrict the use or may be in conflict.

Lastly, there are no universal standards that apply to Recreational vehicles.

We understand the confusion these situations create. Therefore, RV Canada Rentals recommends the following:

Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.

All passengers should use the provided seatbelts. The total number of seatbelts will vary according to the vehicle and according to the floor plan of the actual vehicle you are using.

Child safety seats should be used where applicable. The installation and use of these seats should follow the recommendation of the child seat manufacturer.

Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.

The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.

We ask that you use good judgment and prudence in your decisions.

You Are Required To Comply With Applicable Law

A: All you need is to be 25 years of age or older and possess a valid driver’s license and a major credit card. No special endorsement is needed. Temporary licenses are not accepted. In some instances credit and employment references or a foreign passport are required prior to rental and will be verified. All drivers must be present, listed on and sign the Rental Agreement and will be bound by Terms and Conditions of the Rental Agreement at vehicle pick up.

A: No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

A: RV Canada Rentals will provide a familiarization tour (approximately 30 minutes) which is required to acquaint the customer and drivers with the operation of the vehicle before departure. You may prepare for your vacation by viewing the Orientation DVD provided.

A: Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $20 and $50 per night.

A: A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store.

Reservation Questions

A: RV Canada Rentals’ Reservation Department is open Monday through Friday from 9 a.m. to 9 p.m, Saturday 9 a.m. to 6 p.m. and Sunday 10 a.m. to 5 p.m.

A: RV Canada Rentals is open Monday through Saturday from 9 a.m. to 5 p.m. Rental Centers are closed on Sundays and Holidays and no departures or returns can be scheduled on these days.

A: Vehicle departure time is normally between 9:00 AM and 12:00 PM. Vehicle drop off time is normally between 1:00 PM and 3:00 PM only. Please contact the rental center the day before departure date to arrange a pick up time.

A: We are happy to make some changes to your current reservation; however the change may require a rate adjustment based on current rates in effect at time of change. Changes are subject to current availability. No changes will be permitted to a reservation once the cancellation deadline has passed. Name changes to reservations are not permitted. Reservations are non-transferable. The person that made the reservation must be present at pickup and possess a valid credit card and driver’s license.

A: You may cancel your reservation up to 60 days prior to the pick-up date and you will be refunded your reservation down payment. With less notice and with all one-way reservation cancellations you will forfeit your reservation down payment. For areas where special events, (music festivals football games etc…) occur if you cancel within 45 days prior to the pick-up date you will forfeit your reservation down payment.

A: The staff at the rental center will be glad to direct you to the closest shopping center, fueling facilities and waste treatment center.

A: Parking at rental centers is very limited. Call your rental center in advance to see if they can accommodate you. If you are allowed to park, it is at your risk entirely.

A: Often this is not a problem, but again, check with your rental center. Anything left at the rental center is at your own risk.

A: Arrangements may be made for pick up at Ottawa’s international airport located 10 minutes away. You may call the rental center where you are picking up for recommendations of transit options.

A: RV Canada Rentals will make a reasonable effort to contact guests after departure if they have left any belongings on the premises or in the vehicle. We will ship items back at owner’s expense. If we are unable to reach the guest(s), the items will be placed in our Lost & Found. Any items that remain in the Lost & Found will be donated to charity or discarded after 30 days.

Payment/Insurance

A: RV Canada Rentals requires that all payment be done with a major credit card. We only accept Visa, MasterCard, American Express, we will also accept Canadian debit cards. We do NOT accept stored value/prepaid/gift cards for the estimated rental charges or security deposit at time of pickup. For a payment method to qualify for rental it MUST bear an imprint of the customer’s name that matches the driver’s license and be a valid credit card or debit card with a Visa or MasterCard logo. The cardholder must also be present and listed on the contract as the primary renter or additional authorized driver. Payment by check or cash is not accepted. This payment policy is very strict and there are no exceptions.

A: There is a 13% tax on the rental charges. Customer agrees that he will return the unit in the same condition as he received it (excluding normal wear). A fee of up to $250 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $80.

A: All you need is to be 25 years of age or older and possess a valid driver’s license and a major credit card. No special endorsement is needed. Temporary licenses are not accepted. In some instances credit and employment references or a foreign passport are required prior to rental and will be verified. All drivers must be present, listed on and sign the Rental Agreement and will be bound by Terms and Conditions of the Rental Agreement at vehicle pick up.

A: For your peace of mind while traveling, RV Canada Rentals includes insurance coverage against third-party liability required by law. The details are contained on the Rental Agreement.

A: RV Canada Rentals provides a 24-hour toll free travelers assistance line to help you get back on the road as soon as possible.

Usage Questions

A: Weekly rentals include at no extra charge 1,750kms. A rate of 70¢ per kilometer is charged for every kilometer in excess of the 1,750kms already included.. RV Canada Rentals reserves the right to modify the estimated mileage charge based on the type of rental.

A: No. There is no extra charge for using the generator. There will be a $50. penalty for excessive use as determined by an installed running time meter. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle. Most Class C motor homes are equipped with generators. A generator is only needed for the coach air conditioner, microwave and electrical outlets. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption.

A: Every day you are in possession of the RV counts as a Rental Day. A rental from Friday to Sunday would be considered a 3 day rental.

A: No refunds will be made for early returns or late pick up.

A: The vehicle is overdue after 3:00 PM on the date of return. A equal to the cost of one day of your rental will be charged if you are late. Please notify the rental center if you will be late in returning.

What is Included with the Rental

A: No, most renters bring disposable dishes and cutlery and use sleeping bags or other camp style equipment.

A: No. Please plan to bring your own car seats and/or cribs.

A: RV Canada Rentals’ RVs are equipped with TVs. The number depends on the model rented.

A: Yes, most of our units feature electric awnings with patio lights.

A: Yes, RV Canada Rentals does offer bike racks for rental on a limited basis.

Travel Restrictions

A: Canadian registered RVs may enter the US and return to Canada without problem. One way rentals between the two countries are not allowed. Residency is based on the primary renter.

A: RV Canada Rentals does not allow travel into Mexico.

A: Yes, however, in locations with harsh winter weather, our Class C motor homes are “winterized” from approximately mid-October to late March. This means we have completely drained the water and holding tanks. This will prevent the tanks and pipes from freezing and bursting. You will need to exercise extreme care while traveling in a “de-winterized” Class C motor home during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact the rental center where your trip would originate. They can provide you with specific information.

A: Yes. Coverage’s are invalid if problems occur in the following areas and all recovery expenses are at the renter’s own cost. Violations of these restrictions void damage waivers and the renter will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas.

Alaska, Yukon and Northwest Territories, & Newfoundland Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. We reserve the right to restrict travel, dependent on current road conditions.

Death Valley Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In summer, renters visit these areas at their own risk and RV Canada Rentals will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

A: One Way reservations are available between some of our rental centers by advance reservation only and are subject to availability and some restrictions. Drop fees may be increased or decreased based on pick-up or drop-off location, dates and vehicle availability. Upon confirmation, the $1,000 reservation down payment is not refundable. However, in as much as we would like to approve all requests, we must also maintain a minimum number of vehicles at each location to provide for local customers. That said, when a one-way approval potentially causes a location to drop below their minimum fleet, we will likely be unable to accept the request. Please understand, our policies are in place to allow us to accommodate as many of both local and one-way customers as possible. Thank you for your understanding and for considering RV Canada Rentals.

Other Restrictions

A: Pets are not permitted. We try to protect customers against allergic reactions due to pet dander. If the returned rental unit is found to have had pets customers will be subject to a cleaning fee up to $250.

A: We do have ladders on the RV but for safety reasons we restrict access to the roof to RV Canada staff to prevent damage to the Class C motor home.

A: Sorry, storing items on vehicle roof or exteriors are not permitted.